Privacy Policy

1. Respecting Your Privacy

Tile Seal Pro Regrout is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This policy outlines how we collect, hold, use, and disclose personal information gathered through our website, quote forms, and booking system.

2. Information We Collect

When you request a quote, book a service, or communicate with us, we may collect information including your full name, telephone number, email address, property suburb, job description, and any photographs or videos of your tiled areas you submit.

We collect this information solely to assess your project scope, provide an accurate estimate, schedule attendance, confirm bookings, and communicate with you regarding your service.

3. Photographs & Job Records

Photographs or videos submitted through our quote form are used strictly to assess trade requirements and prepare your quote. If we photograph completed before-and-after work on site, we ensure all identifying personal items, family photos, and addresses are strictly excluded before publishing any illustrative portfolio material.

4. Storage, Security & Third Parties

We take reasonable physical, electronic, and managerial measures to safeguard your personal details against loss, unauthorised access, or disclosure. We do not sell, rent, or trade your personal information to third parties.

We utilise reputable service providers (such as secure cloud databases and transactional email platforms) to deliver booking confirmations and notices. These providers are bound by strict confidentiality and data protection obligations.

5. Access, Corrections & Inquiries

You have the right to request access to the personal data we hold about you or request that corrections be made. To make an inquiry or update your details, please contact us via the contact form on our website.